Frequently Asked Questions

Everything you need to know about your beauty journey with Lila Beauty.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy for beauty products?

For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Are your products cruelty-free?

We prioritize ethical sourcing and offer a wide selection of cruelty-free and vegan brands. You can filter by 'Cruelty-Free' on our category pages to find specific items.

Do you offer international shipping?

Yes, Lila Beauty ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What should I do if a product is out of stock?

You can sign up for 'Back in Stock' notifications on the product page. We will send you an automated email the moment the item is available for purchase again.

Are the products sold on Lila Beauty authentic?

Absolutely. We are authorized retailers for every brand we carry, sourcing products directly from the manufacturers or their official distributors.